Our support is our
best asset
We thrive to ensure that our support is not a department
within the company, but the entire company itself
Support
How do we support you
Pre-Sales Support
Our highly qualified Pre-Sales team are at your disposal to assist you in any technical queries you may have on the products that we offer.
The team is also knowledgeable on the various industries operating on the island, making sure that we understand your business properly and provide the correct solution for your needs
Helpdesk
Our helpdesk provides customers with the initial assistance you may require.
Calls are escalated to the appropriate channels within the organisation ensuring an efficient route to deal with your request.
Remote Support
Most incidences reported are dealt with by our online support team.
With the facility to access your network remotely, this eliminating a site visit, Comsec will ensure that the response to your request is as speedy and efficient as possible.
On-Site Support
You need us to come on-site? No worries
We also provide you with a team of engineers and technicians that will visit your organization to tackle any incidences you report to our helpdesk and need our intervention on-site.
Comsec provides all levels of on-site support ranging from fault finding to the reallocation of on-site services.
Service Level Agreements
It is good to know that we offer a range of Service Level Agreements (SLA) to cater for businesses of all sizes, shapes and forms.
Depending on your requirements, this service may be extended outside office hours and is available around the clock, seven days a week.
Our SLAs will guarantee you that incidences are tackled with agreed time frames.
Support
Our commitment to guarantee the best level of support
OUR CERTIFICATIONS
Training and certifications provide assurance that we are offering current and future proof solutions, using the latest technologies supported by best-in-class partners. Comsec boasts multiple certifications from Alcatel-Lucent, HPE Aruba, Juniper Networks, Cisco and Microsoft resulting in unlimited access to our partner's extensive expertise and support.
